Welcome to the ChineseMall.com! We are a Seattle company specialized in material for learning Chinese language and culture. Since 1996, we have been providing unique products to customers over 55 countries.
Kirkland, WA 98083
Phone: (425) 820-9025
Please use above e-mail address for customer service and all other issues. We return all e-mails within 24 hours. [If needed, you can call us at 425-820-9025 at 11am to 8pm East time, or 8am to 5pm Pacific time.]email@example.com
SECURITY AND PRIVACY:
Our system uses Yahoo's secured services and customer information is kept in a secured way. Customer privacy is protected.
We ship out orders within 24 hours.
1) Within the United States:
--UPS Ground: The UPS delivers within 5 days.
--UPS 2nd Day Air: The UPS delivers within 1 to 2 days.
--Postal Media Mail: Flat rate of $5.95 per order, 4 to 9 days.
--Postal Priority Mail: Flat rate of $8.95 per order, 2 to 3 days.
Note: We might choose to use a faster delivery method if the paid shipping fee can cover it.
2) To Canada:
--Postal Office Air Mail.
3) To other countries except U.S.A.:
--International Air Mail. We may adjust the shipping costs based on the actual shipping charges.
a) UPS options use real-time rate caculation for shipping cost.
b) For priority mail, if the package is very heavy, we might ship with media mail.
c) For all orders within U.S.A., upon shipping, we'll send you an e-mail with tracking number so that you can track UPS's shipping status via http://www.ups.com or postal office's shipping status via http://www.usps.com. For orders outside of U.S.A., we ship with Postal Office only. International packages may have no guarantee for delivery time and tracking. If you do not request to insure your package, we are not responsible for any loss or damage.
We accept Visa, MasterCard, Discover, American Express and PayPal. You can also mail your order with a check or money order to above address.
We take school and company purchase orders via fax, mail, e-mail, and phone. 30 days payment is granted after customer receives an order. Please include 10% of the total amount for shipping and handling. E-mail or call us with the address or phone number listed above if you have any question.
All items carry a 15 days money back guarantee as long as product is in its original state. Shipping fee is not refundable. Please send an e-mail to the above mentioned service e-mail, our service person will issue you a RMA # and warehouse address to send product back.
Thank you for visiting us and have fun!